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What our customers say

4.8 out of 5 — based on Trustpilot reviews

Hello I just wanted to thank you for the most amazing hot tub, Rose. Your service from the beginning was incredible. The guys that delivered are a credit to you. I was so worried that you were a scam, so relieved when it arrived. It was all too perfect I thought. Thank you again, highly recommended you.

Susannah UnwinAug 2026

I purchased a Tiny Hot Tub (for 2 people) from Direct Hot Tubs for our holiday cottage. Easy to set up and use, team are easy enough to get hold of for any advice and support. The hot tub is fabulous — looks very sleek, modern and stylish, and it's been such a hit with our guests that we've purchased another Tiny Hot Tub and a larger one for our other cottages. Can't fault Direct Hot Tubs for their customer service or the price.

Angela CoxAug 2026

Excellent service and sales support throughout purchase, hot tub is amazing, so impressed with the Ultra Elite model — quality spec, large volume of powerful jets, the whole family luv it!!! Such good value, and shout out to the excellent delivery team too who were so helpful :-)

Matthew SommerJul 2026

Really pleased with the tub, friendly staff when we looked to buy one. Even though the guys couldn't get it down the side of the house, they were happy to leave it on the drive for me to have a go. Good quality and works great!!

Richard WrightMay 2026

We found and ordered the Rose Duo on a great deal. We got it with the heat pump to save on our electric bills. Could not be happier with it! We did have a few hiccups with the initial set up, but the team were great and got it all sorted for us. It has been amazing for this summer! I highly recommend!

NathanAug 2026

Fantastic company. I bought 3 hot tubs for my glamping pods. Hannah was great to deal with, everything was exactly what she said it would be.

Stuart MaccorquodaleJul 2026

Sadly there are not more companies out there as good as this one. Great customer service from the start, and really happy with the product.

Lisa Marie MooreJun 2026

very good quality hot tub, and delivery drivers very helpful and placed hot tub exactly where I wanted it, and explained how to set it up and running.

Keith EdwardsJun 2026

Hannah in sales couldn't have been more helpful. She spent a lot of time explaining the pros and cons of different models and gave her honest opinion and experience with hot tubs and their maintenance. The delivery service was also very good, and the price compared to other brands was about a third cheaper with similar quality, so it was a no brainer.

Steven DainesMay 2026